Refund policy

At ShaSha Co., your satisfaction is our priority. If your product arrives with more than 20% damage, we are here to help make it right.

Steps to Request a Refund or Replacement:

1. Capture Evidence: Please take clear photos of the damaged product as proof of the extent of the damage.
2. Return the Product: Send the damaged product to the following address within five business days of its receipt:

• ShaSha Co. Returns
• 20 Plastics Ave Toronto, ON M8Z 4B7 Canada

3. Contact Us: Along with returning the product, please email our customer service department (info@shashabread.com) with your photos, a brief explanation of the issue, and your order details. This will help us expedite your request; you may not need to ship it back to us. 
4. Review: We will process your claim once we receive your returned product and assess the damage. If confirmed, you can receive a full refund or a free replacement with your next order.
5. Reorder for Replacements: If you choose a replacement, please place your reorder within five business days of your claim being processed to ensure the replacement is included in your next delivery.

We aim to handle your return and refund smoothly and promptly. Thank you for choosing ShaSha Co., where we strive to deliver quality and satisfaction with every product.